Customer engagement is the future of e-commerce. – Brennan Loh, head of business development of Shopify
Now that global consumers are able to purchase nearly anything they wish on whatever device they want and wherever they happen to be, the eCommerce customer experience has dramatically changed. And while competition has grown and will continue to grow (according to Big Commerce, eCommerce is growing 23% year-over-year), businesses of all sizes ultimately must learn to separate themselves from competitors. The best way to do that is through improving customer engagement.
Whether you have just set up an eCommerce business or have been running one for years, you might need to take a closer look at the quality of your customer engagement practices and eCommerce enhancement. The infographic below explains why eCommerce customer engagement is absolutely critical today and offers 10 effective ways to instantly improve it. The ideas could be successfully applied to both B2C and B2B sectors.
Can you name any other initiatives for increasing eCommerce customer engagement? Feel free to share your thoughts with our blog readers!
If you would like to share this infographic on your blog or website, just copy the following code and paste it into your webpage source:
<a href="https://www.providesupport.com/blog/10-ways-to-increase-customer-engagement-in-ecommerce"> <img src="https://www.providesupport.com/blog/wp-content/uploads/2017/07/10-Ways-to-Increase-Customer-Engagement-in-Ecommerce.jpg" alt="10 Ways to Increase Customer Engagement in eCommerce [Inforgraphic from Provide Support]" width="1200" height="6045" border="0"/></a> <p>From: <a href="https://www.providesupport.com/">www.providesupport.com</a></p>
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Provide Support is a leading customer service software provider, offering live chat and real-time visitor monitoring tool for businesses: www.ProvideSupport.com
Thanks Mary Shulzhenko for the information you have shared
My pleasure, glad you enjoyed it!
On point ideas! In the hugely competitive, internet-based world in which we conduct our business, it’s essential that companies deliver an exceptional customer experience. You can turn an engaged customer into a lifelong customer which drives revenue and helps you to grown your business. Keep sharing! 🙂
Thank you Katrina, agree!
Enabling customer reviews on the e-commerce website can have great results in customer engagement but its a double edge sword too. This is the basic human nature that people often write negative things but seldom praise in customer reviews. As a business owner its your responsibility to give customers a great experience and encourage them write about it in reviews section. In case if customer is not happy provide him as much support as needed via email, phone and or chat and try to resolve the issues before he decides to write about that on reviews.