According to McKinsey survey 70% of buying experiences are based on how the customers feel they are being treated. More and more companies put the customer service at the forefront today. Understanding the importance of good customer service is essential for any business when looking for new customers, retaining loyal customers and developing relationships with prospective customers.
We are living in the digital era and every day more and more technologies appear on the market. Consumers get used to those technologies and when it comes to customer experience expect modern approach from businesses. In our new infographic I highlighted the most important aspects of excellent customer service in digital age and provided helpful tips and tricks for any business.
No matter whether your business is large or small your customers deserve top quality customer service. You are welcome to share in the comments to the post your ideas, experience and best practice.
If you would like to share this infographic on your blog or website, just copy the following code and paste it into your webpage source:
<a href="https://www.providesupport.com/blog/6-tips-to-improve-customer-service-in-digital-age"> <img src="https://www.providesupport.com/blog/wp-content/uploads/2016/05/Customer-Service-Digital-Age-1.jpg" alt="Customer Service in Digital Age [Inforgraphic from Provide Support]" width="1100" height="4700" border="0"/></a> <p>From: <a href="https://www.providesupport.com/">www.providesupport.com</a></p>
Enjoy!
Provide Support is a leading software provider in customer service, offering live chat and real-time visitor monitoring tool for websites. Empowering customer service with live chat www.providesupport.com
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The experience i had with some customers is that they always need regular feedbacks and ensure their satisfaction.
That’s a really valuable infographic with couple of really important tips. Updating social channels with relevant information and updates are really good and works too, but at the same time we must address all our customer concerns as quickly as possible and in a proper way. This is really good and if we do so then that will make the brand more customer oriented and finally that helps to increase the conversions.
Thank you for your comment, Sunidhi. I am glad you found our infographic useful.
I love your infographic! It’s really informative. I bet this will help a lot when it comes to improving customer experience.
Very informative info-graphic on customer service. Today customers are preferring social media for their interactions with a brand, compared other channels for customer-business interaction.
Good the customer experience, more the customer be loyal to a brand.
Yes It’s very important to first understand needs of customers so it essential to build the business plan according customers needs.nice article!
A company is only as good as the customer service that it offers. If one wants to build a database of happy & loyal clients then providing great customer support is important. And to this end, these tips can really help those who are struggling in this area. Great article, Olga. Love the infographic. Thanks for sharing!
Thank you, Nirav Dave. I am glad you enjoyed my post.