In a huge variety of brands offering similar products or services, how do you separate yours from the competition? Since price becomes much less of a deciding factor when choosing between your brand and competitors, caring for your customers and nurturing relationships with them has never been more important in growing a successful business.
Zig Ziglar once famously said, “People don’t buy things for logical reasons, they buy for emotional reasons”. Statistically, 75% of buying experiences are based on emotion. It means that in order to attract and keep customers you need to do more than simply introduce them to your business or products, you need to create and keep an emotional connection with them.
As a brand owner, how can you make your customers love your brand? In this Infographic we’re offering 10 ways to help you build meaningful relationships with your customers and make them fall in love with your business. Can you think of any other ways to contribute to the list? Share your ideas in the comments!
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Enjoy!
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Provide Support is a leading customer service software provider, offering live chat and real-time visitor monitoring tool for businesses: www.ProvideSupport.com
thanks that will help in my next blog. I know i m just a bigginer. but that is really helpful
My pleasure, glad it was helpful!
Great tips. They are all very important! You nailed it.
Thanks Vivian!
excellent guide!!!
Thank you Mario, glad you liked it!
Mary this is an excellent document! Your references and sources are most credible. I think your second point about the disparity between CEO perceptions of the customer experience their company delivers and the actual experience customers are having is a sad reflection of how little progress has been made in nurturing a customer centric culture in most companies.
Thank you Anne, you are spot on. In the age of the customer, companies must transform their cultures from product-centric to customer-centric. In reality, though, many have a misconception of how customer-centric they really are.
Mary, you have a gift for creating amazing infographics. The qualities and the wordings are all perfect
Prakhar, thanks a lot, I’m really glad you like them!
Perfect, I will follow all the things.
Thanks Marry.
Great list of resources and giving me tons of ideas. Saving this to keep for later. Thanks for sharing all of the BOSS moves on brand love and how to tell your story.
Glad you enjoyed it!