Did you know that 45% of US consumers will abandon an online transaction if their questions or concerns are not addressed quickly or that 89% of consumers have stopped doing business with a company after experiencing poor customer service? Check this infographic to find out more amazing facts about customer service and how to improve it.
Offering outstanding customer service is very important today. Those companies which fail to deliver good customer service create negativity around their brand and lose customers who prefer to switch to competitors instead of experiencing poor customer service.
If you would like to share this infographic, please use the code below:
<a href="https://www.providesupport.com/blog/amazing-stats-customer-service-infographic/"> <img src="https://www.providesupport.com/blog/wp-content/uploads/2014/06/Inforgraphic_Amazing_Customer_Service_Stats.png" alt="Amazing Customer Service Stats [Inforgraphic from Provide Support]" width="800" height="3700" border="0" /></a> <p>From: <a href="https://www.providesupport.com/">www.providesupport.com</a></p>
Enjoy!
Head of Customer Service Advocates and Social Media Coordinator at Provide Support, LLC
Olga is a Head of Customer Service Advocates and Social Media Coordinator at Provide Support, LLC. She is a writer and blogger on customer service innovation, customer service excellence and customer support technology.
Latest posts by Olga (see all)
- Problems live chat agents can face when managing multiple chats - November 25, 2024
- 10 best practices for handling live chat as an agent - October 3, 2024
- How to Integrate a Live Chat Feature to a Web Application with React.js - September 27, 2024
Hi, Neat post. There is a problem together with your website in internet explorer,
could check this? IE still is the market chief and a
big part of other people will leave out your fantastic writing because of this
problem.
Hello!
Thanks for your comment. Please, send a screenshot to this mail [email protected]. We will resolve this problem.