Provide Support offers a universal live chat tool with the Visitor Messenger which allows customization into your local language and guarantees smooth performance no matter what language you operate it in. Chat with your customers in any language Our operator live chat console supports characters of almost all world’s languages. Whatever language you speak, you can interact with your clients in that language and be sure that your messages will be displayed to them correctly.
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Provide Support Live Chat tutorials, customer service and customer experience tips.
Choosing the Best Chat Button Code for Your Site – Part 2
In our previous article we described several available chat button codes options and features coming with them. In this part we will continue digging further to discover what is available with Provide Support system and how those codes can be utilized and integrated with your website.
Continue readingChoosing the Best Chat Button Code for your Website
Provide Support offers different chat button and text chat link codes which can be used on your website pages. Selecting the right code and the right position for the chat button or the text chat link sometimes can be a tough task. Here we will offer you lots of useful recommendations and pieces of advice which will help you to make the integration task easier. We will also describe all available options with our chat button and text chat link codes, including integration instructions.
Continue readingChoosing the most proper dimensions for your header image
Header Background Picture is displayed at the top of the Visitor Chat Messenger. It is usually the best place to showcase your company logo. What parameters should you set for it so that it looks good and does not interfere with other parts on the messenger screen?
Continue readingHow to pass additional visitor details from your website to the operator console
Many of you may have wondered, “The operator console gives me a lot of details about the users, but I have also some custom information available through my website and I would like to pass that to the operators as well. Is this possible?” You may want to avoid asking customers the same questions twice, or just be able to better understand their behavior on your website or learn their shopping habits. Whatever your reason is, the answer is “Yes, you can pass any information from your website directly to the chat console”. How to pass custom details? We’ll try to explain it in this article very simply.
Continue readingCustomizable Start Chat and Leave a Message Forms
Provide Support’s customizable Start Chat and Leave a Message Forms will help you in collecting as many details as possible from your customers to give them a head start with the conversation, streamlining the customer service process. The Start Chat From allows you to collect additional info about your visitors. You can add there the fields you’d like your visitors to fill out and this way get as many details from them as you need. This is really important in case you have a necessity to follow up your customers, call them back or just add their details to your database. During your chat sessions with customers those details will appear in the Room Details tab of your operator console and later you’ll find them at the bottom of your chat transcripts.
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