Business Archives | Provide Support

How many customer support agents do I need for live chat

February 7, 2024 Olga

How many customer support agents do I need on live chat?

Finding the right balance in staffing a live chat customer service team is the challenge many companies face today. If a company is customer-oriented and focused on excellent service and experience the main issue they need to solve is to find out how many customer support agents they need on live chat. It is not just about answering all chats fast and efficiently. It’s also about finding the right balance between operational efficiency and customer satisfaction. I.e. the number of agents should be enough to provide excellent service and their time should be spent with maximal efficiency. In this blog post we will answer the most frequently asked questions which arise when companies face live chat agents hiring challenge. We will also provide useful recommendations based on our experience and feedback from our customers who have been using our live chat software for more than 20 years.

October 19, 2023 Olga

Getting Started with Affiliate Marketing: Tips for Beginners

Affiliate marketing is a great low-cost way to earn money without any investments and risk. Lots of online content creators partner with businesses, promote them and in return earn commission for each sale. This is how the affiliate marketing works. However, the main challenge for beginners in affiliate marketing is the cost and effort involved in building their website and audience. In this blog post we will share useful tips for beginners in affiliate marketing and will describe how to start affiliate marketing business for free. Click here to start earning affiliate commission with Provide Support Before we start it is necessary to understand what affiliate marketing is and how it works.

reliable communication channel for customers and employees

April 29, 2022 Olga

3 Reasons You Need to Have a Reliable Communication Channel for Your Customers and Employees

Secure and reliable communication channel is one of the most important aspects of any successful business today. Information leaking can damage even more than destruction or theft in modern world. For ages people have been struggling to keep data secure and protected. They invented various ways of secure data exchange: private messengers, pigeon post and encrypted texts in Middle Ages invisible ink and more advanced texts encryption in late 19 and early 20 century password protected data in 1960th email invention in 1970th data protection with help of antivirus software development in 1980th the rise of firewalls to protect data exchange in 1990th more and more improvements against data leaks and more advanced measures to protect information exchange today

How Virola messenger changes the way you secure your data

April 13, 2022 Provide Support Team

How Virola changes the way you Secure your Data

Data security is a critical issue for companies today. In our evolving data ecosystem, businesses that collect and transmit data need to take special precautions to ensure that their data is secure. Security is becoming more important than ever, as hackers become more sophisticated and companies face greater risks. However, too many companies still rely on outdated security measures that are no longer effective. If your company harnesses the power of data for its daily operations, it is essential that you use a secure messenger. Without proper security, your data – or the data of your customers – is at risk of being stolen or compromised. This can lead to financial losses, damaged reputations, and even lawsuits. That is why we created Virola – a secure messenger and collaboration tool.

February 4, 2022 Provide Support Team

Predictions for Customer Service Trends in 2022

As the globe shifts into a new year – and a new post-pandemic reality – consumer spending and behavior patterns are expected to change yet again. While the movement toward consumer empowerment continues – what can we expect within this arena in 2022? Let’s take a look at some of the trends we can expect to see within the customer service landscape and some of the changes consumers will be initiating. Trend 1: Customer Service Becomes The Face of The Brand In a world that continues to lean toward globalization and nonstop accessibility, brands are expected to offer 24/7 services and instant responses via social media channels.

December 7, 2021 Provide Support Team

10 Tips to Boost Your Post Holiday Sales

The holiday season is a time for joy, family, giving… and big sales opportunities for businesses. But when the wrapping paper is thrown out and the holiday leftovers are cold, many businesses find themselves trying to figure out how they’re going to keep up with their business goals. Whether you beat your holiday sales goals or missed them entirely, a new year is a new slate to go after. The good news is that there are always ways to boost your post-holiday sales, even after you’ve taken down your holiday displays and returned merchandise. Here are ten tips for maintaining momentum following the holidays, whether you’re trying to make up ground or maintain what you’ve built: