How to add a live chat button to Outlook.com

Outlook.com is a free, modern cloud email service from Microsoft. It replaced Hotmail as Microsoft webmail service on August 15, 2012. Outlook.com allows adding not only links to email signatures but also chat buttons.

To add a chat button to your signature, please do the following:

Open your Outlook.com account
Click Options (a cogwheel icon) at the top right of the window, to the left from your name to open a menu
In the menu click More mail settings
Click Message font and signature link in the Writing email section
Switch Mode in Personal signature field toolbar from Rich text to Edit in HTML
Copy your chat button code from the Setup Instructions / Chat Button or Link for Emails page in your account Control Panel (please use the version for HTML email messages)
Paste the code to the Personal signature field
Remove all comments from the code (comments are first and last lines: <!– BEGIN ProvideSupport.com Chat Button Code for Emails –> and <!– END ProvideSupport.com Chat Button Code for Emails –>)
Press Save button
To check if signature has been updated successfully click Message font and signature once again – your chat button should be visible in Personal signature field

Please note! Outlook.com will modify your code a little but this modification won’t affect its functionality

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Olga

Head of Customer Service Advocates and Social Media Coordinator at Provide Support, LLC

Olga is a Head of Customer Service Advocates and Social Media Coordinator at Provide Support, LLC. She is a writer and blogger on customer service innovation, customer service excellence and customer support technology.