There are many reasons why you should care to build a great customer service team. One is, customer service is as important to a business as any other department, such as sales or marketing for example. It takes at least as much time and effort as other aspects of a business in order to move forward and succeed. Another reason is, in a market of multiple similar products customer service is inevitably becoming the main business differentiator. To put it straight, these days your customer service team can win or lose your business. If you want to have a team of champions who will propel your business, it’s good to start off with a decent plan. The four key steps below are your landmarks for creating a best performing customer service team.
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