FACT 1: Live Chat shows growing popularity. According to Forrester.com Live Chat adoption among consumers has risen from 30% in 2009 to 43% in 2012. Thus adding Live Chat solution to your Company website or online store will give your users a unique chance to have their questions handled right away in real time, without keeping them waiting for email replies. In addition to this, Live Chat button added to a visible position on the website will ensure that your customers will have an ability to contact you with a mouse click. Isn’t it a convenient way of dealing with questions or issues?
Continue reading
