In today’s blog I would like to speak about efficiency in customer service, to look at this subject from personal experience. I think this is the question that naturally rises within when you understand your full responsibility for your work, for how you and your customers are going to experience it and what results you are going to produce. When you start noticing your inefficiencies and honestly acknowledge them, at the same time you begin to ask yourself, how do I make myself more efficient? It seems that the biggest hurdle to greater efficiency is one’s psychological state, which can block your progress in many different ways. Below are my few tips on how you can bring yourself to a more efficient state of mind.
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5 Ways to Transform Customer Service at a Small Business
Limitations offer the biggest challenges to us, but at the same time they are the best boosters of creativity and inspiration. We all know that a distinguishing feature of almost every small business is their limited resources. There are not enough people, not enough budget to implement great ideas and purchase professional customer service tools. How to function well under limitations? The key is to transform your customer service so that all existing resources are used with maximum efficiency. This will require some thinking and creativity from you. Every company will for sure have their own approach to this and will develop unique methods of overcoming the problem of limited resources.
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