We’re in an incredibly fast paced and ever changing world where consumer choices are rapidly expanding and customer expectations are constantly increasing. Surprisingly though, how many business owners still need to be convinced that improving customer service and customer experience is essential and can lead to increased customer retention, brand loyalty and more revenue. On the other side, just a single poor customer experience can easily break customer relationship and have a negative impact on brand reputation and the bottom line, as the voice of the customer has never been louder. That’s why downplaying the importance of customer service and customer experience is no longer an option.
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Amazing Stats About Customer Service [Infographic]
Did you know that 45% of US consumers will abandon an online transaction if their questions or concerns are not addressed quickly or that 89% of consumers have stopped doing business with a company after experiencing poor customer service? Check this infographic to find out more amazing facts about customer service and how to improve it. Offering outstanding customer service is very important today. Those companies which fail to deliver good customer service create negativity around their brand and lose customers who prefer to switch to competitors instead of experiencing poor customer service.
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