Customer service is the face of any company today. There is nothing more frustrating for consumers than poor customer service, especially if it is delivered by a large and known brand. Unfortunately not all businesses realize that customer service is more important today than they think and it definitely plays a very significant role in this world of constant competition. But still there is a question unanswered why do consumers stand this and do not seek for an alternative? Comcast Customer Service Call Mayhem This call record is fresh on our minds and shows how little attention is paid to customer service quality in this company. A customer support agent insisted on taking the customer who was canceling Comcast service through a circular argument to find out the reason why he was canceling.
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Small Business Customer Service Fails That Drive Your Customers Away
Being successful in any business is about constantly doing the right things and avoiding costly mistakes. While numerous factors are responsible for success, providing outstanding customer service that is beyond industry standards is a surefire way to grow. Especially for small businesses that mostly rely on repeat customers, word-of-mouth and referrals. Unfortunately, a huge number of small business owners refuse to take customer service seriously and keep making the same mistakes again and again. Most of them are fixable and avoidable with a smarter customer service strategy. Here’s the most common of them.
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