The holiday season is not just about eating cookies, watching movies and shopping perfect gifts. It’s the busiest time for retailers both big and small. While preparing for the mad holiday rush, it’s essential that your entire team is on the same page. Both business owners and managers need to realize that the load during active shopping season increases and it is necessary to take additional actions to keep customer satisfaction high. Moreover, shoppers during holiday sales buy not only gifts, they also sneak items into baskets for themselves. Thus the load increases not only on customer service team, but also on other departments responsible for packing and shipping. In this blog post we will share 5 useful tips to keep customer satisfaction high during holiday rush.
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