The question of employee productivity has always been a major concern for any company that is trying to evolve and grow. And indeed, productivity is closely tied with the income rate. Perhaps, every business at some point of their existence has questioned how to increase the productivity of their customer service staff without wearing people out and increasing their stress. It is obvious that stressed out employees’ performance would inevitably lead to decreased customer satisfaction and damaged company image. Organizing the company structure in a way, which would inspire people to work more efficiently and without exhaustion is not an easy task. At the same time, it is a true inspiration to see both your employees and customers happy.
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