There are many reasons why you should care to build a great customer service team. One is, customer service is as important to a business as any other department, such as sales or marketing for example. It takes at least as much time and effort as other aspects of a business in order to move forward and succeed. Another reason is, in a market of multiple similar products customer service is inevitably becoming the main business differentiator. To put it straight, these days your customer service team can win or lose your business. If you want to have a team of champions who will propel your business, it’s good to start off with a decent plan. The four key steps below are your landmarks for creating a best performing customer service team.
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How to Build a World-Class Customer Service Team (Part 3)
It’s undoubtedly true that basing your business around customer service always pays off. These days, we’ve been witnessing many amazing stories of companies that made customer service a key pillar of their business and eventually the face of their brand. Have you ever asked yourself if your team can learn from these successful professionals, and what you can do to delight your customers just as well? In two previous blog posts I outlined some important aspects contributing to the success of the world best customer service teams, and suggested how you can learn from them. This is the last blog post in the series. If you have missed my previous posts on the topic, you can catch up on them here and here.
Continue readingHow to Build a World-Class Customer Service Team (Part 2)
Every business owner knows that in today’s highly competitive marketplace excellent customer service is more than a preference – it is a prerequisite for sustainable growth and business success. The most successful companies also realize that great customer service is more than just sales support. In fact, it is a brilliant way to build brand awareness and promote a product or service. How do you go about making excellent customer service synonymous with your brand and a hallmark of your company? The best way is to learn from those that do it well. This blog post is the second one in a series that highlights lessons any business can learn from the world best customer service providers.
Continue readingHow to Build a World-Class Customer Service Team: Recipe for Success
Coming together is a beginning. Keeping together is progress. Working together is success — Henry Ford What are the most important factors contributing to customer service team success? Are there any secret ingredients, tips or strategies world’s leading customer service teams run on? What are the traits top high-performing customer service teams have in common? Can you develop or apply them to build an extremely productive, passionate and tight-knit team of your own? This blog post is the first in the series that puts together some examples of great companies known for awesome customer service, as well as advice from customer service thought leaders. Hope there’s a thing or two that you consider useful, inspiring and worthy to follow.
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