As companies gain more experience in social media, they further integrate social communication into their customer service strategies. In the Age Of The Customer, it is extremely important to ensure your business has a strong online presence and equip your team with the right social media tools for customer service. Whatever platform or channel your customers choose to reach out to you (or just tell the world about their experience with your company), stay relevant, be ready to respond — and make the most of customer feedback. In this article on using social media for customer service, we would like to get you familiar with some great tools designed to optimize your social customer support performance. Read on to discover trends and tips that will give your customer service a chance to shine.
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