In today’s competitive environment, delivering superior guest service is a critical success factor. It’s the service you provide that sets you apart. In order to meet the challenge of ever increasing customer expectations equip your staff both technically and professionally and let them enjoy their job. In this article we would like to focus on technology used by customer service staff in hotel and hospitality industry. We assume that you are familiar with some of customer service tools for hotels already, but hope you’ll find some new useful ideas here as well.
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