Whether you talk to your customers face-to-face, over the phone or in live support chat online, what you say and how you say it matters a lot to your business. Believe it or not, the right language is truly important in Customer Service. Certain words and phrases can either make or break the whole impression and the way a customer is left to feel after the conversation. Here’s my personal list of the most powerful phrases in Customer Service that I believe can make a difference to a company’s relationships with its customers:
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