Do you agree that exceptional customer service begins with the hiring process? Having the right people on board to do the customer service job is the first step towards delivering outstanding customer service at your business. Akio Morita, Sony Corp. co-founder once brilliantly said: “No matter how good or successful you are, or how clever or crafty, your business and its future are in the hands of the people you hire.” But how do you find the best customer service talents and, most importantly, how do you know if they are actually the right people for representing your brand and serving your customers effectively? Challenges and Hiring Pains Hunting for customer service people is no simple task. Too often, the goal of a company is to simply fill a position rather than actually find the right person. Besides, sometimes the people with the right qualifications, experience and skill set do not have the right attitude and mindset to blend in with your team and match your business goals.
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