holiday customer service Archives

November 11, 2020 Olga

5 Tips to Keep Customer Satisfaction High During Holiday Rush

The holiday season is not just about eating cookies, watching movies and shopping perfect gifts. It’s the busiest time for retailers both big and small. While preparing for the mad holiday rush, it’s essential that your entire team is on the same page. Both business owners and managers need to realize that the load during active shopping season increases and it is necessary to take additional actions to keep customer satisfaction high. Moreover, shoppers during holiday sales buy not only gifts, they also sneak items into baskets for themselves. Thus the load increases not only on customer service team, but also on other departments responsible for packing and shipping. In this blog post we will share 5 useful tips to keep customer satisfaction high during holiday rush.

December 8, 2014 Olga

5 Ways to Create Magic Customer Service Moments

During the holiday season our customers expect quick, consistent and outstanding customer service which starts from the moment they enter the store or visit your website and does not finish with the moment they pick their purchases up or receive their delivery. The holiday shopping season is a huge opportunity for consumer brands to exceed their sales goals for the year. Generous discounts will attract a higher volume of consumers to your store and this means you’d need to work twice more and twice hard. Thus advance preparation and empowering your team with the right tools for customer service will facilitate your company’s holiday workflow and help to create magic unforgettable moments for your customers. Foster holiday spirit Holiday decorations create special mood and encourage your website visitors to begin with a shopping process, especially if you offer gift cards and generous discounts. The right header decoration as well as holiday banners will do the trick and help your consumers dive into the rich offer of merchandises. In addition to your website decorations you might also upload holiday banners to your social media pages where you are going to promote and advertise your holiday deals.