live chat Archives | Provide Support

reliable communication channel for customers and employees

April 29, 2022 Olga

3 Reasons You Need to Have a Reliable Communication Channel for Your Customers and Employees

Secure and reliable communication channel is one of the most important aspects of any successful business today. Information leaking can damage even more than destruction or theft in modern world. For ages people have been struggling to keep data secure and protected. They invented various ways of secure data exchange: private messengers, pigeon post and encrypted texts in Middle Ages invisible ink and more advanced texts encryption in late 19 and early 20 century password protected data in 1960th email invention in 1970th data protection with help of antivirus software development in 1980th the rise of firewalls to protect data exchange in 1990th more and more improvements against data leaks and more advanced measures to protect information exchange today

December 17, 2020 Olga

8 Tips How to Take the Most out of Live Chat

Live chat has been around for about two decades. Being in business for more than 15 years Provide Support was among first live chat software providers. By offering reliable communication tool we managed to win trust and loyalty of many customers around the globe. Today we are proud to provide our service to thousands of businesses that improve their customers service quality and sales level with help of live chat technology. In this blog post we will be glad to share our experience and provide useful tips which will help you see the hidden potential of various live chat features and take the most out of them.

10 ways live chat can help your business grow

October 16, 2019 Olga

10 Ways Live Chat Can Help you Grow your Business [Infographic]

Modern customers become more and more demanding. Together with high quality of products or services they expect excellent and smooth customer experience. However, without proper tools which help provide fast and efficient customer support, such excellence cannot be achieved. Together with effective marketing strategy, businesses need constantly WOW their customers and ensure they receive memorable customer experience. Why customer service matters Your customer service team is the face of your business. Happy and satisfied customers are more understanding when you increase prices or something goes wrong from your side. They receive positive experience and this way you can extract more value from them. Loyal customers help you acquire new customers even better than any marketing campaign. And that’s free of charge! The following reasons will explain why providing excellent customer service is really important today:

Provide Support Live Chat 2018 Success Story

January 7, 2019 Olga

Provide Support Live Chat Achievements in 2018

2018 year was very productive and rich for new features in Provide Support. A complete system redesign made it possible to add new functionality and start working on major upgrades which will help to improve live chat customer experience and increase customer engagement and customer support team productivity. Modern embedded chat window Light built into your website page chat window will become part of your website and will let your customers easily contact you while they are browsing your website. The following features are available with new embedded chat window:

December 17, 2018 Olga

Top Benefits of Using Embedded Chat Window on your Website

Live chat has become integral part of modern e-commerce websites. No matter whether you are a large retailer or run a small business, live chat feature added to your website will help you not only interact with your customers in real time but also engage prospects while they are browsing your store. In this blog post you will find useful recommendations for choosing the right chat window for your website.

February 8, 2018 Mary Shulzhenko

AI Chatbots Vs. Human Powered Live Chat: Which is Winning the Customer Service Game?

Predicting what the future of customer service will be like a few years from now there is absolutely no room for doubt that artificial intelligence is going to transform the way businesses interact and engage with customers. In fact, chatbots are already dramatically changing the way customer service is provided in various industries. Gartner predicts that by 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human. A survey by Oracle found that 8 out of 10 businesses have already implemented or are planning to adopt AI as a customer service solution by 2020. According to a recent report by Grand View Research, the global chatbot market is expected to reach $1.23 billion by 2025, a compounded annual growth rate (CAGR) of 24.3%. Within the global chatbot market, approximately 45% of end users prefer chatbots as the primary mode of communication for customer service inquires.

January 25, 2018 Mary Shulzhenko

12 Major Reasons to Integrate Live Chat into Your Business (Infographic)

With the growth in messaging apps and automated bots, live chat is becoming the most popular customer service channel that offers huge opportunities for businesses, from support to marketing. In fact, more and more businesses are realizing today that live chat is much more than just a budget-friendly support channel. According to Kayako research, 79% of businesses say offering live chat has had a positive effect on sales, revenue, and customer loyalty. Why Do Сonsumers Love Live Chat? Because they want quicker service, faster resolution and greater flexibility. Live chat offers immediate support with no need to wait on hold: Zopim survey found that it takes a service agent less than a minute on average to reply and resolve an issue. But most importantly, it’s convenient. People can carry on working, shopping, eating or whatever they were doing while maintaining a chat conversation. It’s customer service that perfectly fits into their lifestyle.

April 26, 2017 Mary Shulzhenko

Best Practices for Live Chat Support (Infographic)

There’s no question that live chat is getting huge as more and more businesses are adopting the tool to stay competitive in the industry. In fact, according to Gartner, by 2018, over 80% of companies will offer some form of live chat on their website or on mobile devices to interact with their customers. Is your business still lagging behind the trend? There are many reasons why offering chat support might be a valuable customer service strategy. One of the most compelling arguments is that customers have come to expect it and they absolutely love it. The SalesForce research found that 64% of consumers expect companies to respond and interact with them in real-time, while 80% of business buyers expect the same. People aren’t just using live chat, they’re actually getting more satisfaction out of it than from any other support channel. As stated in the Zopim survey, 94% customers proactively invited to chat were somewhat or very satisfied with their live chat experience.

February 27, 2015 Maria Lebed

6 Ways Your Business Can Benefit From Adding Live Chat Support For Website

There are many challenges that new as well as established entrepreneurs have to face while setting up and growing their website and trying to make it more profitable. Among the variety of different tools designed to help the entrepreneur to meet those challenges, live chat support for website is one of the tools which help to win more customers and establish a stronger connection with them – a goal valid for the whole lifespan of an enterprise. How exactly is live chat able to assist your business growth? Below are the 6 benefits you will instantly recognize after adding live support to your website and making your website visitors and existing customers aware of the contact option available to them.