Web design and IT companies hold a special niche in the business world. Their challenge is not only to provide a great design and service to their client, but to make sure that their client’s customers also have a great experience interacting with that design or service and are able to easily get in touch with the company. One of the ways to ensure such great experience is to add a live chat contact option which allows the website users to communicate with the company right from the site, from the comfort of their desk and in total privacy. Some of the companies have already taken on this practice and if you are curious if this has brought them any benefits, read on.
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