Customer experience is now winning the leadership race to become the main business differentiator. Hence, the need to create a strong customer service team which will enable the delivery of great customer experience. The need is becoming more acute and palpable. According to Gartner, by 2017, 50% of consumer product investments will be redirected to customer experience innovations. Undoubtedly, some of them will be directed to improving the customer service agent training. After all, 78% of consumers agree that competent customer service reps are most responsible for happy customer experience. Good training not only boosts productivity, but ensures a higher quality of customer service, which leads to more satisfied customers, increased customer loyalty, and happier employees as well. The benefits are innumerable.
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How can Live Chat facilitate your travel agency workflow?
Before the advent of the Internet, travelers only had the choice of relying on conventional travel agents in brick and mortar offices. In recent times, they turn to the Internet in order to get recommendations and choose best offers. With consumers having access to so much travel information at their fingertips via the Internet, travel agencies have to face the challenge of competitive environment like never before. Your competitors are only a few clicks away! That’s why providing superior online experience to your website visitors is nowadays so important. With Live Chat software on your website you can let them feel that you are incredibly responsive and reachable, and this will definitely help your business stand out of the crowd!
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