Thousands of chat calls are handled each and every day around the world. The way these chats are handled can make a huge difference to a company’s relationship with its customers – and bottom line. Using proper language in Live Chat is essential to customer satisfaction. Chat conversation lacks wealth of body language and eye contact that you get face to face, so the tone and mood can get lost. In addition, words may mean something different to the customer than they mean to you, and a simple chat conversation can result in a disastrous misunderstanding and even unknowingly drive customers away. All the other person has to go from is your words. So why not choose them a little more wisely? We used our own experience to discard phrases that put customer experience in jeopardy. Here are the top 10 commonly used phrases
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Live Chat Etiquette in Customer Service
Communication is one of the most difficult areas of human life. Even in personal relationships it can become quite a struggle, what to say about customer relationships where in less than a few minutes you have to establish a connection, preferably a pleasant one, with a person whom you never met in your life and whom you know nothing about. And people are different, they have different views, values and expectations. How to communicate with them effectively? Building an effective communication is about getting to understand the customers’ needs and wishes. Despite all the diversity, we all as human beings have the same needs and desires.
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