live chat software Archives

October 10, 2023 Olga

Introducing Provide Support pricing update

Provide Support starts the process of prices increase implementation. These adjustments are necessary to continue delivering new and cutting-edge solutions, enabling you to provide exceptional customer service. Provide Support, LLC has been offering live chat software for websites for almost 20 years. Our service is known to be the one of the most reliable on the market with 99.99% uptime. Like many SaaS companies we have been facing challenges such as inflation and raising hardware costs. However, our prices have remained the most reasonable on the market for many years and have never been increased.

February 18, 2021 Olga

Top Live Chat Features for your Business

For any company no matter large or small, it is important to have excellent and professional customer service. Lots of consumers today prefer to chat with an agent online instead of calling by phone. Thus they expect to see a live chat button on your website. However, live chat services are different and before you integrate a web chat with your website you need to answer the following questions: Who are my customers? How do they prefer contacting our customer service? Do I need 24/7 live chat customer service? Do I need a chat bot? Do I need a dedicated live chat customer service team or will my employees multitask? By answering the above questions you will develop your live chat customer service strategy and will have specific requirements in mind while choosing live chat software for your company website. In this blog post we will tell about live chat features helpful both for large businesses and small ones.

January 25, 2018 Mary Shulzhenko

12 Major Reasons to Integrate Live Chat into Your Business (Infographic)

With the growth in messaging apps and automated bots, live chat is becoming the most popular customer service channel that offers huge opportunities for businesses, from support to marketing. In fact, more and more businesses are realizing today that live chat is much more than just a budget-friendly support channel. According to Kayako research, 79% of businesses say offering live chat has had a positive effect on sales, revenue, and customer loyalty. Why Do Сonsumers Love Live Chat? Because they want quicker service, faster resolution and greater flexibility. Live chat offers immediate support with no need to wait on hold: Zopim survey found that it takes a service agent less than a minute on average to reply and resolve an issue. But most importantly, it’s convenient. People can carry on working, shopping, eating or whatever they were doing while maintaining a chat conversation. It’s customer service that perfectly fits into their lifestyle.

December 16, 2015 Julia Lewis

10 Features That Will Surely Make Your Support Agents Fall in Love with Live Chat

A new era of technology is transforming the customer service landscape, and today’s small businesses are challenged to keep pace with the changing times. With more and more channels becoming available for customer communication, many small business owners naturally start questioning themselves which of these channels would be the best fit for their customer support needs. With limited resources, they often have to choose just a few that would be most cost-efficient for business and convenient for both the customers and service team. Live Chat has proven itself as a highly effective communication method that allows delivering customer support in real time. Statistics show that Live Chat is especially well-suited to answering simple queries and pricing/product questions customers might have while shopping online. This communication channel is also reported to significantly reduce customer service expenses, as the cost of a single Live Chat interaction is one of the lowest compared to other customer support channels. And last but not the least, customer support agents absolutely love it.

September 24, 2015 Julia Lewis

10 Rituals of a Successful Live Chat Session

“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” — Aristotle Being successful in any field is about constantly doing the right things. Expertise and professionalism in customer service yield from thousands of routine customer interactions we perform daily. The way these communications are handled can make a huge difference. Not only they have direct impact on company’s relationship with its customers and overall business image, they also define how we — customer service representatives — feel about ourselves, our jobs and our lives. If you are constantly facing defeat and frustration, suffering annoyance and embarrassment at the workplace, most likely you are not the happiest person on the earth, even outside work. On the flipside, when you enjoy what you do and feel great about helping others and making their lives easier, you are likely to keep calm, sober and dedicated to work even in most challenging and difficult situations.

January 27, 2015 Mary Shulzhenko

Live Chat Usage for Customer Service (Infographic)

No matter the industry or the size of your business, great customer service usually comes down to reducing the effort customers have to make in order to get their questions answered and problems resolved. Live Chat has actually become one of the most effective customer service channels that allows businesses to provide that instant online support with minimal customer effort required. When considering to implement live support chat a common question business owners ask is: ‘Will our customers use it?’ A recent Software Advice survey proves that the answer to this question is ‘yes’: 56 % of respondents report using live chat at least once while over one-third (39 %) say they have used it more than once. At that, live chat is more popular with younger generations (aged 18 to 34) who prefer using it to get answers to simple queries and questions they have while shopping online.

May 8, 2014 Olga

Main Facts About Live Chat Software [Infographic]

Live chat has been dramatically gaining popularity among online shoppers over the recent years. Today 30% of buyers expect to find a live chat tool on a website. However, what other benefits than real time live chat assistance does this tool bring? Implementing a live chat solution will result not only in increased customer satisfaction level and boosting sales but will also facilitate your company customer care workflow and reduce operation costs. This infographic shows main facts about live online chat software, what kind of benefits can be noticed if a live chat tool is being effectively utilized in your customer service cycle and what are its main advantages for businesses. Do you use live chat software for your business? Share with our readers what kind of benefits you have noticed while using it.