Client disputes are always damaging your reputation as a professional. No matter how you perceive it, when a negative review is attributed to your name will always have a negative impact on your career. However, conflict management is not a simple thing to attain, especially when we’re talking about highly important clients. When these clients are important and also complex, which means that their perspectives and their unhappiness seem out of the place or complicated to consider, handling conflict in the most appropriate way might require some skills. Conflicts are the roots of failure. You can have the best product, the best brand on the market, and you can be the best at what you do. However, absolutely no client will deal with you and your business in case they’re not emotionally satisfied with what you’re offering.
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Negative Feedback: What’s Your Policy?
Lots of companies have their own way of treating negative feedback about their brand. Some companies, such as Amazon, welcome it; others simply don’t give their customers much chance to leave any, like Sky. It seems that bad feedback can really hit a nerve with some companies, and this is especially true when it’s published on platforms like review sites and social media, visible for all to see. It’s surprising the lengths that some companies will go to, to prevent such feedback from denting their precious reputation. Some have been known to draw customers into contracts before doing business with them that include anti-disparagement clauses, meaning the customer is prohibited from publically posting anything negative about the brand afterwards. Other examples include promising rewards or discounts in exchange for “positive” reviews; ‘purchasing’ positive reviews, or authoring positive reviews oneself through the creation of fake user accounts. These bad habits are not only ingenuous and deceptive; they also do little to quell bad feedback, and much less for the company’s overall image. Below are just some of the effects of these incredibly poor practices.
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