By using canned responses, you can significantly streamline the communication with customers. However, such responses should be used wisely, as otherwise the customer service will lose its personal touch and will seem robotic. Modern customers are fed up with chat bots and seek personalized experience while interacting with a business. One of the keys for creating a great customer relationship is the content you use to communicate with customers. In this blog post we will talk about the canned responses and will provide 10 examples of greetings which you can add to them to make your communication more customer focused and friendly.
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A Complete Guide To Using Canned Responses in Live Chat
Predefined, canned or saved responses in some cases help to facilitate and enhance live chat communication. However, live chat agents should keep in mind that misusing this feature may lead to their chat sessions sound robotic and unfriendly. All bread is not baked in one oven. The same should be applied to live chat canned responses for your company’s customer service. They should be unique and adjusted to your business needs. Though, it seems quite clear what kind of responses to add, I would like to describe some scenarios which will help you to create canned responses for your live chat. Greeting your customer Most live chat providers offer an ability to customize system messages, which appear automatically when the chat is initiated. Definitely, adding valuable for your customers information to such messages will save your team’s time and will give your customers clear directions what to do further. You can include some basic instructions, greet your customers or just thank them for contacting your support chat. Here are a couple of examples of such messages:
Continue readingCanned Responses Tips and Tricks
Are you looking for methods and concepts that can help speed up your Live Chat agents’ performance? Or just thinking about optimizing your time? There is a simple rule of thumb – utilizing predefined responses. It’s not business like, you’ll think…but don’t you offer your customers a KB or FAQ that require them to swim across a river filled with alligators in order to find the right answer? This is where you will find a good use of canned responses feature offered by your Live Chat software vendor to deliver fast and efficient replies to the most frequently asked questions.
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