According to the Forrester Report, Navigate The Future Of Customer Service In 2014, the growing importance of proactive customer service is one of the top trends for customer service in 2014, higlighting demand for proactive customer engagement and shift in customer knowledge management model from purely reactive to giving advice. Are You Ready To Take It On? Customer expectations continue to rise, and in order to address this challenge companies need to develop new strategies and implement innovative technologies in proactive customer service. Are you looking for creative ways to make the shift to a more engaging customer support? In this article we’ll share some tips for strengthening and expanding customer relationships through proactive approach.
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