Proactive communication is an important part of customer service. It helps to facilitate the customer journey and inspires customers to stay loyal to the company. CEB Global study found that for every ten customers who have a high-effort service experience, nine will become disloyal and eight will say something negative about your brand to others. What other benefits does proactive communication bring to a business?
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Adding a greeting to the chat invitation from the web console now possible
17 February, 2012 Our old time users may remember that not long ago we were advising them of the impossibility to add a greeting on sending the chat invitation via the web-based chat client. As a work-around solution we offered them to embed a greeting into the invitation background picture, or after all switch to the more functional standalone console.
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