Social media is more and more used as customer support media today. Consumers like to post their complaints on Facebook and ask questions via Twitter. That is why it is important to provide customer support using social media networks. While this improves not only trust and loyalty but also helps to protect your brand against negative posts. When you react fast to the questions your customers ask on social networks, you provide not only excellent customer experience but also show that your company is real and can be trusted. Check this infographic to find out the importance of social media channels for customer service and their pros and cons.
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Live Chat Link on Twitter
We’ve found two options on how to add a Live Chat link to your Twitter profile : • Your website URL • Your biography Both variants are equally easy, both will provide you with a clickable chat link in your profile header. To add a live chat link to your Twitter profile, please do the following:
Continue readingChat Link on LinkedIn
To add a link to your chat on LinkedIn please do the following: Click Profile / Edit Profile… on LinkedIn Click Edit next to ‘Additional Information’ section In ‘Websites’ block choose ‘Other:’ from a dropdown list Type the title you wish to be displayed in ‘Website Title’ field (something like ‘Chat live with me!’) Paste the direct link to your chat messenger into ‘URL’ field Save changes
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