“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” — Aristotle Being successful in any field is about constantly doing the right things. Expertise and professionalism in customer service yield from thousands of routine customer interactions we perform daily. The way these communications are handled can make a huge difference. Not only they have direct impact on company’s relationship with its customers and overall business image, they also define how we — customer service representatives — feel about ourselves, our jobs and our lives. If you are constantly facing defeat and frustration, suffering annoyance and embarrassment at the workplace, most likely you are not the happiest person on the earth, even outside work. On the flipside, when you enjoy what you do and feel great about helping others and making their lives easier, you are likely to keep calm, sober and dedicated to work even in most challenging and difficult situations.
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