Are you looking for methods and concepts that can help speed up your Live Chat agents’ performance? Or just thinking about optimizing your time? There is a simple rule of thumb – utilizing predefined responses. It’s not business like, you’ll think…but don’t you offer your customers a KB or FAQ that require them to swim across a river filled with alligators in order to find the right answer? This is where you will find a good use of canned responses feature offered by your Live Chat software vendor to deliver fast and efficient replies to the most frequently asked questions.
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