Have you ever calculated how much it costs when your customer service agents leave? The figures will be shocking when you take into account all investments in training, hiring costs and your team spirit. The turnover rates for customer service agents vary depending on the country. The highest is in Philippines due to hard working conditions and low salary and the lowest rate is in EU. In our new infographic we highlighted most important reasons for your customer service agents to leave and provided some useful recommendations which will help to improve your employees turnover rate.
Continue reading
