Blocking a visitor

Block a visitor

While chatting with an abusive visitor, you can block the IP address of that person directly from the agent app:

1.Select a chat room with an abusive visitor

2.Click "Block IP" icon in the messaging toolbar:

Block IP icon

3.On the appeared confirmation window insert a comment as a reason of IP blocking

Blocking IP address in the agent app

4.Press "Block" button to confirm

The list of all blocked visitors is available from the top menu Tools / Blocked IPs:

The list of blocked IPs