<< Click to Display Table of Contents >> Operator Module > Native agent app > Native agent app 7.X.X > Using the app > Chatting > Blocking a visitor |
Block a visitor
While chatting with an abusive visitor, you can block the IP address of that person directly from the agent app:
1.Select a chat room with an abusive visitor
2.Click "Block IP" icon in the messaging toolbar:
Block IP icon
3.On the appeared confirmation window insert a comment as a reason of IP blocking
Blocking IP address in the agent app
4.Press "Block" button to confirm
The list of all blocked visitors is available from the top menu Tools / Blocked IPs:
The list of blocked IPs