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<< Click to Display Table of Contents >> Operator Module > Native agent app > Native agent app 7.X.X > Using the app > Chatting > Visitor detail and navigation |
Visitor Details and Navigations
During the chat conversation with a visitor, the detailed information about this visitor together with Navigation history is displayed in the app sidebar.
Visitor details and navigation
1.Detailed passed from the pre-chat survey. All information from the pre-chat survey fields will appear at the top of the visitor details
2.Called from - the link to the page where the chat button was clicked
3.Current page - the link to the page where your visitor is staying at the moment
4.Information about IP address and location
5.Local visitor's time
6.Referrer
7.Browser and OS information
8.Link to Navigation tab. Note! Navigation link will become active only after you enable visitor monitoring by opening Visitors page