Live chat is a great customer support tool. It allows communicating instantly, is quick and quiet and equips agents with a set of great tools such as customers' monitoring and navigation, proactive chat, file transfer and many more. But how to get the most out of this tool? How to efficiently process customers' requests? How to deal with difficult clients? How to make customers happy?
In our articles we will cover these topics based on the experience of our own customer service team.
Effective Strategies for Training your Live Chat Agents: 5 Key Tips
Proper live chat agents training is the key aspect of excellent customer service which will help increase the level of customer satisfaction and sales.
Welcome messages templates for customers on live chat
Learn how to engage your customers with the help of built-in Provide Support Live Chat features - eye catcher, pre-chat form message, and company welcome message.
Say goodbye to the old, welcome the Modern Chat Window
Detailed modern chat window explanation. Learn how to setup the new chat window to perfectly blend it into your corporate design.
10 steps to build an excellent customer service strategy
Happy and satisfied customers will help your business grow. Check our recommendations which will help you build an excellent customer service strategy.
5 best web building platforms
Web building platforms help to start a website, online store or even a marketplace. However, it is not easy to select the right one for your business. In this article we will talk about most popular website builders and their integration with live chat and other third party tools.
How to write professional business emails
Recommendations on composing business emails from customer support agent. Tips and common mistakes.
Why your company needs a customer success manager
What is the difference between customer success and customer support teams? Why any business that wants to build a long-time relationship with its customers and win the customers loyalty needs a customer success manager? Find detailed information in this article.
How to use OpenAI's GPT-3, ChatGPT and DALL-E for marketing
AI is one of the biggest technology trends for 2023. Learn how AI can help you in your marketing activities - content writing with ChatGPT, specific texts generation with GPT-3, images generation with DALL-E.
How to Choose the Most Effective Communication Channel
Get to know pros and cons of popular modern communication channels used in online stores and services. Learn more about live chat and consider trying it.
5 reasons to switch to modern chat window
Modern times require modern technologies and designs. If you are still using the classic Provide Support's live chat window, it's about time to try the modern one and switch to it. Learn about the modern chat window benefits from this article.
Live Chat Cheat Sheet for Customer Service Agents with Examples of Responses
Learn how to greet your customer. How to clarify customer's request. How to make promises and say "No", and many more.
Dealing with Customer Complaints Effectively
Learn effective strategies for handling customer complaints professionally and turning negative experiences into customer loyalty. Discover best practices, examples, and expert tips.
Enterprise live chat software for your business
Live chat solution for companies of any size. Choose the size of your package right from the admin panel. Change the package easily if your support team grows. Manage your team and create a convenient work environment for every customer support agent.
