Chat window branding

White label solution

Chat window white labeling feature allows doing the following:

•Removing "Powered by" label at the bottom of the chat window

•User-owned domain for the chat window link

•Uploading a custom company logo to the live chat window

This feature is available for all active accounts where a subscription has been purchased. You can remove 'Powered by" label on the Account Settings / Live Chat Window page in your account Control Panel

How to hide "Powered by" label on the live chat window

User-owned domain

This is a premium feature which allows moving the chat window link to the customer's domain. All network requests required for the chat window to function properly go through the customer's domain as well. The annual price for the custom domain feature is $49 per domain. The custom domain is provided for one year and if you would like to continue using it, you need to renew. To transfer your chat window link to the custom domain you need to do the following:

1.Log into your account Control Panel and purchase an additional service for a custom domain

2.Submit payment for the invoice

3.Proceed to custom domain configuration where you need to:

▪Create a dedicated subdomain for the chat link, e.g. chat.your-domain.com

▪Add the provided IP address to your domain A-record

▪Enter your custom subdomain the the field "Enter your subdomain here"

▪Click "Send" button

4.Wait for our confirmation of the successful subdomain setup. We will send it to your profile email and you will also see the setup status in your Account Dashboard.

The A record of the created user domain is directed to our server. From our side we generate the Let's Encrypt SSL certificate, which is valid for 90 days. From our side we automatically renew it before expiration to keep it valid. Since the domain is directed to our server, we have all necessary tools to make verification on Let's Encrypt services to get the certificate.

The price for custom domains is the following:

1 domain - $49

2 domains - $94

3 domains - $132

4 domains - $160

5 domains - $175

6+ domains - $30/domain

Custom company logo

You can upload your company logo as a header image to the live chat window. This feature is available on the Account Settings / Live Chat Window page in your account and you can test it during your free trial:

How to upload a custom logo to your live chat window