Alipay payments and UnionPay cards are accepted now
Great news for our customers from China! We now accept Alipay payments and UnionPay cards. Just choose the preferred payment method on the invoice page and proceed to the payment page.
Custom drop-down field type is now available for the Pre-chat and Offine forms
To provide more tailored customer service and better understand the nature of issues our live chat users need to collect additional information before starting a chat. We added an ability to create user-defined drop-down lists both for pre-chat and offline forms. Try adding this field type to your Pre-chat survey or Offline form.
Operator Console version 5.9.3 released
Key updates:
- Added support for file drag-and-drop
- Added full support for Microsoft Pinyin for Chinese language
- Redesigned file transfer feature
Download and enjoy!
How to hide your colleagues and yourself from the real-time monitoring
Sometimes it may be useful to clear the real-time website monitoring results and hide there visitors related to your company. This way you can see the exact number of customers browsing your website. Use our new visitor monitoring filtering feature to achieve this.
New Live Chat Window released
From now on, our new embedded live chat window is enabled in all new accounts by default. However we decided to keep the classic chat window fully functional and available as well since many of our clients love it. You can change the chat window type in your account any moment.
Chat access restrictions by IP or website address
Have you ever been abused in chat by some prankster or inadequate customer? Or probably your chat button code has been copied to some unrelated website?
We have a solution for such unpleasant situations now. All you need is to add the abuser IP or website address to the access restrictions section in your account settings.
New embedded Live Chat Window is available for testing!
The long-awaited live chat window redesign is almost finished. You can try the new design yourself, just switch the chat window type in your account Control Panel. If you are not ready to switch your customers to the new chat window, limit new chat window usage to your IP address.
Customizable timeout for "No Available Operators" message
Many of our customers have been wondering if it's possible to change the 1-minute timeout for "No Available Operators" system message.
It's possible now! Just enter your custom value in seconds near the "No Available Operators" message box.
Default visitor name localization and customization is available now
Do you have the "Name" field on your Pre-chat survey? If no, all your visitors appeared as "Guest" in your chat so far even if your chat window was switched from English to another language. We fixed this and now the default "Guest" name is localized along with the chat window.
Moreover, we added a possibility to define a default visitor name for each account.
Privacy settings added to the account Control Panel
Do you need to make live chat on your website GDPR compliant? It's easy. Use privacy settings available in your account Control Panel to add a personal data processing consent to your Pre-chat Survey and/or Offline forms. Your can also hide visitors' IP addresses and host names from real-time monitoring, chat transcripts and offline messages.
Operator Console update published
Native agent app has been translated into three languages: German, Chinese and Russian. Would you like to have the Console in your language? Let us know via our support chat.
New chat icons available in the gallery
Check the new live chat icons set in our chat icons gallery. These round icons can be placed in the corner of your website, just where your customers expect to find them.
Bulk canned responses management
Have you ever tried to move your canned responses to another account? Or to delete part of them? It was always a time consuming challenge.
It's not a challenge anymore! Bulk actions to add, export or delete canned responses are available now:
- with a couple of clicks you can export all responses you need to a .CSV file and then import them to another account.
- you can prepare a set of canned responses as a .CSV file using the editor you prefer and then upload them to your account.
- select single response or a group of them to delete the ones you no longer need.
You can try all these features in your account Control Panel. Should you have any questions, please refer to our user manual or contact our customer service.
Bulk operator profiles creating implemented
Great news for big companies! You don't have to manually create all operator profiles one by one anymore. Add all required details to a .CSV file and upload it to your account - new operator profiles will be created automatically.
You can try this feature in your account Control Panel. Should you have any questions, please refer to our user manual or contact our customer service.
Invoice details customization implemented
Do you need to have any specific information added to all your invoices? May be your company address or tax number? We have a perfect solution for you now! Just add all required details on the Billing Contact page of your account Control Panel and you won't need to ask our support to adjust your invoices in future.
